These four words are absolutely vital to our philosophy here at Equestrian Escapes. When we consider a new package, or putting a new destination onto our list of “To be scouted…” we ask ourselves a few questions to help determine whether it is suitable for our style. Our style of course being linked closely into our desired impact on the customer and the overall quality and delivery of the Equestrian Escapes product range.
Question number one.
Is is fit to be an Equestrian Escapes Horse Riding Holiday? Now by fit I mean does it tick those oh so necessary boxes that we know our customers need. Have we got those vital three C’s? Comfort, Culture and Climate. I heard you laugh! I’ll admit, we let our various England, Wales and Ireland venues slip under the bar with the weather reviews but this is for two very good reasons. One; we know our own land. Two; we have seen living testament over the past few decades to the amount of dedicated riders and horse lovers who are completely willing to brave gale force 27 winds and an icey bout of rain in England. And do you know why they do it? Simple. These people love their animals and these conditions only make you enjoy the good weather more. So needless to say, we launched our domestic range and it still is a smash hit. People love a good UK riding holiday. That’s the kind of holiday they want more often than not, given the current economical climate.
When are we getting out to this new possible destination to have a thorough look at the available accommodation, riding centers and restaurants? We refuse to reccommed something to our customers unless we know it’s good. First hand sampling of all you will encounter, bar the unpredictable… for instance, no we did not test the air for possible traces of volcanic ash. Within reason, but with dedicated dilligance. That is how we always aim to operate when considering new destinations for your next horse riding holiday.
Question three. If we have aquired good answers to our first two questions then…
How soon can it be up on the website and available to you? How soon can it be ready? We want it sooner. The way we see this near final stage of the riding holiday process is that you could be going on your single holiday of the year in three weeks time. That’s right you, the customer. So what if you’d like to go to Madrid with your family of four this year on a riding holiday, you have already seen the standard we work at and would rather find yourself a new location than a different tour operator. That is customer loyalty, and that is what we strive to achieve. We want our relationships to strengthen over time with our customers. You should feel both confident and excited about your trip just knowing that Equestrian Escapes are the people who have been with you each step of the way. It is an Equestrian Escapes horse riding holiday and you should expect no less.
I’m sorry it’s taken me so long to write to thank you for organising the most fabulous holiday for my husband, Ben and son, Oli. It was a total and complete all-round success! They both just loved it – I really can’t be sufficiently effusive or grateful.
Of course, as you predicted, the highlight was Alfonso. He was clearly charming – attentive, kind, enthusiastic and an expert with his horses. Both boys raved about the riding and Alfonso’s skills. He clearly looked after them well beyond what was expected.
The hotel worked well and they both enjoyed being in Jerez and seeing the horses.
Thank you Sarah – it was a wonderful experience that I know Oli will remember all his life.
I’m just hoping to find an excuse to go myself as I’m hugely jealous!!
All the best,
That testimonial was recieved just today (21/4/10). It is an unprompted thankyou from yet another happy customer about the horse riding holiday she bought for her husband and son.
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