Two thousand and ten brings nothing but positive thoughts for the hard workers here at Equestrian Escapes. Behind the scenes we have been chipping away at a long list of tasks all working towards bringing new holidays to the table. Whilst at the same time, balancing our efforts to keep the customer service high and managing the business as it rapidly expands. The last of these points being the most crucial.
Equestrian Escapes started providing quality, tailor made horse riding holidays only three and a half short years ago and is now the proud partner of a significant portion of the wide market share of horse riding holidays in Europe. This proves Equestrian Escapes is here to stay as a healthy competitor doing its vital part to help drive down holiday prices and keep the bigger horse holiday businesses on their tippy toes.
With the UK finally completing that long climb out of the recession we are all so eager to forget about, it definitely is time to enjoy our compliments and rewards made possible by you, the customer. Not in the sense of a massive profit margin (because our holidays are designed to compete with the best) but rather, our horsey experts are in this business because of one thing – they love riding. If our Managing Director Sarah Caplan had not followed her unfaltering passion for riding and continued to sustain her excellent skills and knowledge up to this point then there really is no doubt that Equestrian Escapes would not be standing this tall.
Our success in this business comes down to one of our main key points of practise. That is taking the sweet time and effort to scout these holidays and scrutinise their every detail for you. Now that sounds like a luxurious job doesn’t it? Not as much as you would think. These horse riding holidays all have various options and can be tweaked and tailored to suit your party at any point. So if there are many variables then that means one thing… we have been there and tested them. So when Sarah goes for instance to Barcelona or Madrid, she visits the hotels, goes on all of the rides and meets the people who will be dealing directly with you. Whilst all the time assessing the quality of what she is seeing and how it is going to help you make the best of your holiday.
But despite the hard work it pays off. Every day we get more testimonials from happy customers just wanting to drop a line, or little note to say thank you or a full account of their holiday and how truly great it was. Usually ending with how they don’t want to wait until next year to travel with us again.
It certainly is a positive time at the moment, everything is coming together and the hard work is paying off. So not for the last time, thank you.